Technical Operations Specialist

Job Description

CReed Global Media is seeking a Technical Operations Specialist, who is full of creative ideas and eager to contribute on a large scale. A Technical Operations Specialist, or an IT Support Specialist, is a crucial proactive leader responsible for assisting our team and clients with technical issues, questions and other related inquiries related to our digital platforms, hardware and software.

This position will allow you to gain new skills, and work with multiple projects, clients and brands that are constantly expanding. The ideal applicant will possess strong knowledge of the digital media landscape, including various programs, software, social media sites and apps. Those looking to gain valuable online media experience with a rapidly growing organization are encouraged to apply. You will have the opportunity to build relationships in the industry to strengthen your chances of future growth opportunities.

Are You……?

• Insanely organized and addicted to getting things done. Your friends may call you OCD, and we would call you the G.O.A.T.
• A natural and have great instinct to create processes around everything you do—partly because you know the faster you document a task, the sooner you can automate, delegate, or eliminate it.
• Focused. You’re excellent at seeing a task through to completion before moving onto something else.
• Able to develop and maintain a multi-year roadmap and strategy that ensures best-in-class marketing tech operations that support and align with the company’s evolving needs.
• A rockstar when it comes to web tools, building sound data analysis and recommendations, and supporting through tracking tech tasks and timelines.

Job Specifications

• Supports all team technical needs and functions as an SME.
• Documents processes, procedures, steps, for repeatable processes of tasks and easy knowledge transfer to new team members.
• Grows company revenue through the use of technology, data analytics, proactive measures, sound problem solving and creation of processes and technical services to benefit clients as a value added service.
• Provides support services for technological systems, programs, and networks.
• Oversees the implementation, configuration, updating, and maintenance of IT systems and components.
• Manages technical projects and technical aspects of projects with the team.
• Performs sales duties, promoting certain technology products or services.
• Ensures that all technical aspects are functioning and performing optimally.
• Maximizes computer system capabilities and makes recommendations.
• Handles customer technical support cases through phone and email submission.
• Updates the company website with tech tips and brief documents.
• Evaluates system potential through assessing compatibility of new programs with existing programs.
• Improves existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
• Maintains system functionality by testing computer components.
• Achieves computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action.
• Maintains client confidence by keeping their information confidential.
  
• Works to review Google analytics to track the activity of our website, making adjustments and researching ways to improve click thru rates, page views, etc.
• Prepares reference material for users by drafting operation instructions.
• Creates reporting for web-based tools for internal use and client facing presentations.
• Builds and maintains relationships with internal/external clients and both local and national platforms.
• Has technical knowledge and can assist in the building of websites/landing pages to support marketing.
• Monitors the impact of electronic and social media efforts, marketing plans, including revenues, and adjust accordingly.
• Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their devices.
• This is an evolving role. The successful candidate will perform other duties as requested by staff to ensure all necessary tasks are performed in a proficient manner that adheres to the quality expected from the company.

Responsibilities include:

• Planning the tech stack—how different applications and platforms integrate
• Setting up the tech stack
• Performing testing + QAing
• Creating and maintaining tech processes
• Checklists and walkthroughs that keep the whole company on the same page
• Auditing & mapping our existing tech setup
• Creating a tech operations roadmap based on our growth goals
• Including recommendations for platforms to use as we scale
• Setting up any tech systems or new platforms
• Training and sharing knowledge with new team members
• Creating a testing checklist and protocol
• Ensuring testing of all tech & funnels
• Problem solving & troubleshooting quickly
• Creating or managing the creation of SOPs and documentation for our tech & funnels
• Ensuring our tech & funnels are functioning efficiently
• Making upgrades to maximize what’s possible with our tech

Additional Requirements and Skills

• Analytical, creative, energetic, attention to detail go-getter, and ready to embark upon an adventure.
• Has own and reliable transportation.
• Has an updated and secure laptop or tablet with required programs and mobile phone.
• Quiet working environment, free of distractions and surrounding noise when working remotely.
• Firm grasp of available tools, management, and platforms in the technology, social media and digital space.
• Previous technical experience and digital acumen.
• Proficiency in Google Analytics, understanding programming languages, other technical tools like AWS, ad tags, and MS Suite is a must. Knowledge of HTML and graphic design is a plus.
• An effective communicator, both written and oral with all staff, clients, vendors and community contacts.
• Self-motivated, good organizational skills, time management, detail-oriented, ability to prioritize, multi-task and meet deadlines.
• A loyal team player with the ability to handle client business as sensitive and confidential.
  
• Flexible and able to work odd schedules as well as travel as needed.

Perks & Compensation:

• WFA days🌴🌴 (Work From Anywhere). Compensation is based on experience.
• PTO after 90day introductory period.

EEO Statement

CReed Global Media is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion or creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, ethnicity, citizenship, or any other characteristic protected by law.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The above job description supersedes any previous job description(s) documented for the above position.

Please send a 60 second video and your resume to info@creedglobalmedia.com telling us who you are and why you are the best person for this job.